Purchase Guarantee

As an important life companion, sex dolls deserve your careful selection. BetterLoveDoll is here to assist you! With years of experience collaborating with well-known brands, we provide recommendations and advice, and we strive to offer the best purchase guarantee policies. All sex dolls purchased from BetterLoveDoll come with the following guarantees:

1. Authenticity Guarantee

All sex dolls sold by BetterLoveDoll come from legitimate factories and brands. We do not promote or sell counterfeit products! All dolls are accompanied by authorization letters from each brand we partner with (please click here to view our brand Authorization Certificate).

2. Quality Guarantee

In the sex doll industry, low-quality, unattractive products are common. When these dolls are dressed in beautiful clothing and carefully photographed and edited by photographers and graphic designers, all flaws are concealed, making them appear stunning. However, when you receive the product, open the packaging, and see the doll in its entirety, you may feel thoroughly disappointed.

For example:

• 2.1. This doll has an extremely odd hip shape, with waist-hip lines that do not conform to human anatomy, ruining all aesthetic appeal.

• 2.2. Details such as the doll’s ribs, waist, and abdomen are randomly crafted by workers unfamiliar with human anatomy, resulting in an overly artificial appearance that is worse than having no details at all.

• 2.3. The doll’s body is flat with almost no details, resembling a few cylinders haphazardly pieced together, lacking realism.
• 2.4. If you purchase a product priced below $450 on eBay or AliExpress, you may receive something like this: To cut costs, manufacturers use hoses as the skeleton for the sex doll. There is nothing worse than purchasing such a product.

BetterLoveDoll is committed to perfectionism, and we refuse to sell any of the above-mentioned products.

Our founding team has over 6 years of experience in the sex doll industry. During this time, we have become familiar with nearly all the different factories and brands in the field. We only partner with brands that consistently produce high-quality products and recommend and promote those with the best value for money. Of course, every product undergoes our personal inspection before shipping. This ensures that every item you receive is flawless.

3. Price Guarantee

We aim to provide you with the best value deals! If you find the same product at a lower price on another website, we are willing to compensate the price difference, or you can choose a full refund! For details, please refer to our price guarantee policy.

4. Refund Guarantee

We offer the best refund policy in the industry. If you request a refund before the product is shipped, we can provide a full refund quickly, provided the request is made within 12 working hours for local warehouse products or within 1 day + factory production time + 1 day for customized products.

Please note: Orders paid via PayPal are eligible for a full refund with no fees. For orders paid via other methods, a 10% handling fee will be deducted by the payment provider during the refund process. 

If you are dissatisfied with the doll or find quality issues after receiving the product, you may request a full refund (ensuring the doll has not been used). Please submit a detailed video of the unused product and return it at your own expense to the designated address. Once we receive the product, you will receive a refund, with shipping and customs fees deducted. For details, see our Return and Refund Policy.

Best Price Guarantee

As an important companion in our lives, the true value of a good sex doll cannot be measured by simply just money. With that being said, Betterlovedoll still hopes to offer you the best value doll possible! To this end, we promise that if you find the same product elsewhere selling for a lower price than us, we will refund the difference or give you a full refund.

1. Core Commitments

1.1 Genuine Guarantee

Betterlovedoll is an international and professional doll vendor. All sex dolls on our website are 100% genuine. View our doll brand authorization certificate here.

1.2 Best Price Guarantee

If the doll you purchase is of the same model, size and function as the one sold on our website, and is shipped in the same way, but at a lower price, you can apply to us for compensation for the price difference.

The following situations are not covered by our refund policy:

• 1.2.1 If you find the same product as the one purchased on our website selling at a lower price, but it is not genuine, you will not be eligible for a refund. (Please note: The vast majority of products sold on eBay, AliExpress, Alibaba, DHGATE, etc. are fake.)
• 1.2.2 If your purchase has been heavily discounted, for whatever reason, or if the items purchased have been discounted due to quality defects.
• 1.2.3 Products purchased with a special discount such as long-term membership credits, discounts for reviews, or special promotions like Black Friday or store anniversaries are also not eligible.

2. How to Request a Price Match

2.1 Submit Request

Reach out to our customer service team via email (service@betterlovedoll.com) for price match requests.

When you submit Price Match Request, please provide the following details:

• 2.1.1 Product Information
  BetterLoveDoll’s product title, link, and final price.
  Competitor’s product link and final price.
• 2.1.2 Verification & Rules
  Confirmation that the competitor is a legitimate vendor (no counterfeit dolls).
  Clarification of in-stock vs. custom dolls (only comparable categories are matched).
• 2.1.3 Price Comparison Requirements
  Final prices must include identical upgrades (if applicable).
  Discounts and shipping costs (BetterLoveDoll includes free shipping) must be accounted for.
• 2.1.4 User Details
  Name, email, and optional additional notes.

2.2 Verification

Our team will verify the lower price and the item’s eligibility.

2.3 Adjustment

Once verified, we’ll cover the difference and offer additional incentives.

Payment Methods

We offer a variety of secure and convenient payment methods to ensure a seamless shopping experience. All transactions on our platform are protected with industry-standard encryption and comply with PCI DSS standards, giving you peace of mind while shopping. Whether you prefer PayPal, credit card, or interest-free installment plans, we’ve got you covered.

1. PayPal

1.1 How to Pay with PayPal

We accept PayPal as a secure payment method. You can pay through PayPal with or without an account.

Option A – Pay with Your PayPal Account

If you have a PayPal account, you can pay using any of the following funding sources:

• PayPal Balance: Use funds already in your PayPal account.
• Linked Bank Account: Connect your bank account for direct debit payments.
• Linked Credit/Debit Card: Use your linked Visa, Mastercard, American Express, or Discover card.

To pay:

1. Select PayPal as your payment method during checkout.
2. You'll be redirected to PayPal's secure login page.
3. Log in to your PayPal account and choose your preferred funding source.
4. Confirm the payment and you'll be redirected back to our website.

Option B – Pay with Credit/Debit Card via PayPal (No Account Required)

Don't have a PayPal account? You can still pay securely through PayPal's guest checkout:

1. Select PayPal at checkout and proceed to the PayPal page.
2. Click "Pay with Debit or Credit Card" (or "Check out as Guest").
3. Enter your card number, expiration date, CVV/CVC code, billing address, and contact details directly on PayPal's secure page.
4. Complete the payment and you'll be redirected back to our website.

Refund & Cancellation Policy: All returns, refunds, or cancellations on orders paid via PayPal are free of charge (no processing fees).

Note: Ensure your PayPal account (if used) is verified and has a valid funding source. The guest checkout option is offered at PayPal's discretion based on your location and browser settings.

1.2 Why Does My Payment with PayPal Fail?

PayPal payments may fail due to:

• Insufficient Funds: The linked bank account or card has insufficient balance.
• Unverified Account: Your PayPal account is not fully verified or has restrictions.
• Funding Source Issues: The linked card or bank account is expired, invalid, or blocked.
• Technical Issues: Connectivity problems or PayPal server downtime.
• Merchant Restrictions: Our system may flag the transaction due to security concerns (e.g., unusual activity).

1.3 Solutions to PayPal Payment Failure

To resolve PayPal payment issues:

• 1. Check Funding Source: Log in to PayPal and ensure your linked card or bank account is valid and has sufficient funds.
• 2. Verify Account: Complete PayPal’s verification process by confirming your email and linking a valid payment method.
• 3. Try Another Funding Source: Add a different card or bank account in your PayPal wallet and select it at checkout.
• 4. Contact PayPal Support: Visit PayPal’s Help Center for assistance with account-specific issues.
• 5. Contact Us: If the issue persists, email our support team at service@betterlovedoll.com with your order number, error message, and a screenshot of the error.

2. Credit Card

2.1 How to Pay with Credit Card

We accept major credit and debit cards, including Visa, Mastercard, JCB, Discover, and American Express. To pay:

• 1. Select “Credit/Debit Card” at checkout.
• 2. Enter your card number, expiration date, CVV/CVC code, and billing address.
• 3. Verify the transaction if prompted by 3D Secure (e.g., Verified by Visa or Mastercard SecureCode).
• 4. Submit the payment to complete your order.

Refund & Cancellation Policy: All returns, refunds, or cancellations on orders paid by credit/debit card are subject to a 10% processing fee.

Note: Our platform uses 256-bit SSL encryption and 3D Secure authentication to protect your card details.

2.2 Why Does My Payment with Credit Card Fail?

Common reasons for credit card payment failures include:

• Invalid Card Details: Incorrect card number, expiration date, or CVV code.
• Insufficient Funds or Limits: The card has insufficient balance or exceeds the transaction limit set by your bank.
• International Transaction Restrictions: Your card may not be enabled for online or overseas purchases.
• Billing Address Mismatch: The entered billing address doesn’t match the bank’s records.
• Bank Security Flags: The bank may flag the transaction as suspicious due to high value or unusual activity.

2.3 Solutions to Credit Card Payment Failure

To resolve credit card issues:

• 1. Verify Card Details: Double-check the card number, expiration date, CVV, and billing address for accuracy.
• 2. Contact Your Bank: Call your bank to authorize the transaction or lift any restrictions on international or online purchases.
• 3. Use an Alternative Card: Try a different credit or debit card at checkout.
• 4. Enable 3D Secure: Ensure your card is enrolled in 3D Secure for added security.
• 5. Contact Us: If the issue persists, reach out to service@betterlovedoll.com with your order details and any error messages.

3. Installment Payment

3.1 Installment Payment Methods

3.1.1 PayPal Pay Later (Interest-Free)

We partner with PayPal to offer interest-free installment options in select countries. Here's how it works:

• 1. Checkout: Select your items at checkout and choose a PayPal installment option (e.g., "Pay in 4", "Pay in 3", or your local equivalent). Pay your first installment upfront to lock in your order.
• 2. Payment Schedule: The remaining balance is split into 3 equal payments, due every two weeks over a 6-week period. You are automatically enrolled in autopay at checkout; the remaining payments will be automatically deducted from your chosen payment method on the scheduled dates. You may also make extra or unscheduled payments anytime via the PayPal app or website with no penalty.
  Note: If you make a manual payment to replace a scheduled automatic payment, it must be received prior to 11:59 PM the day before the due date to prevent the automatic debit from also processing.
• 3. Order Shipment: The merchant ships your item immediately after checkout—no waiting for the full balance to be paid.

Advantages:

• Zero Interest/Fees: No interest, no late fees, no handling fees, and no sign-up fees when payments are made on time.
• Immediate Fulfillment: Receive your order right away while you pay over time.
• Price Lock: The item's price is fixed at the time of purchase, unaffected by future price increases.
• Purchase Protection: Eligible for PayPal Purchase Protection.
• Refund-Friendly: If you return an item, any payments you've already made are refunded to your original payment method with no cancellation or refund fees.

Eligibility: You must be 18+ (or the age of majority in your province/territory), have a PayPal account in good standing with a valid payment method linked, and pass a soft credit check that will not affect your credit score.

Availability & Terms by Country: PayPal's interest-free installment options vary by region. The options displayed at checkout shall prevail.

Note: Germany currently offers "Pay in 30 days" (€1–€2,000) rather than installments. Availability is determined by PayPal based on your account standing, credit history, purchase amount, and region. This option may not appear for all customers or all orders.

Learn more about PayPal Pay Later

Learn more about installment details in your country

3.1.2 Afterpay

Afterpay allows eligible customers to split purchases into smaller, interest-free payments over time. Here's how it works:

• 1. Checkout: Select "Afterpay" during checkout. Your first payment (25% of the total) is charged upfront to lock in your order.
• 2. Payment Schedule: The remaining balance is split into 3 equal payments, automatically debited from your chosen method every two weeks over a 6-week period.
• 3. Order Shipment: The merchant ships your item immediately after checkout—your order is not held until full repayment.

Advantages:

• Interest-Free: Pay in 4 is always interest-free when payments are made on time.
• Immediate Fulfillment: Receive your order right away while you pay over time.
• Price Lock: The item's price is fixed at the time of purchase, unaffected by future price increases.
• Automatic Payments: Future payments are automatically processed on the scheduled dates.
• Fast Approval: Most applications are reviewed instantly during checkout.

Eligibility: You must be 18+ (or the legal age in your jurisdiction), have a valid debit or credit card, and pass a quick eligibility review. You will need to log in to or create an Afterpay account at checkout. Additional country-specific requirements may apply.

Availability & Terms by Country: Afterpay is available in select countries. The options displayed at checkout shall prevail.

Note: In the United Kingdom, the service is branded as Clearpay. Spending limits are dynamic and start low for new customers, increasing over time with responsible usage. Availability is determined by Afterpay based on your account standing, credit history, purchase amount, and region. This option may not appear for all customers or all orders.

Refund & Cancellation Policy: All returns, refunds, or cancellations on orders paid via Afterpay are subject to a 10% processing fee.

3.1.3 Klarna

Klarna provides flexible, interest-free payment solutions that let you spread the cost of your purchase over time. Here's how it works:

• 1. Checkout: Select "Klarna" during checkout. Choose an available payment option (e.g., "Pay in 3" or "Pay in 4"). Complete the payment authorization process.
• 2. Payment Schedule: The first payment is charged at checkout or when the order is confirmed, depending on your region. Remaining payments are automatically charged according to Klarna's repayment schedule. Future payments can be managed through the Klarna app or your Klarna account.
• 3. Order Shipment: The merchant ships your item immediately after checkout—your order is not held until full repayment.

Advantages:

• Interest-Free Installments: Pay in 3 and Pay in 4 are interest-free when paid on time.
• Immediate Fulfillment: Receive your order right away while you pay over time.
• Price Lock: The item's price is fixed at the time of purchase, unaffected by future price increases.
• Convenient Account Management: Payments can be managed through the Klarna app.
• Automatic Payment Scheduling: Payments are automatically deducted from your linked card or bank account according to the selected schedule. You can also make early payments anytime via the Klarna app.

Eligibility: You must be 18+, reside in a supported country/region, have a valid phone number, email address, and bank account or card, and meet Klarna's credit requirements.

Availability & Terms by Country: Klarna's interest-free installment options vary by region. The options displayed at checkout shall prevail.

Note: Klarna installment options (Pay in 3 or Pay in 4) vary by country. In the United States, Canada, Australia, and New Zealand, Pay in 4 is available (4 payments, one every 2 weeks). In the United Kingdom, Germany, France, Italy, and Spain, Pay in 3 is available (3 payments, one every 30 days). Availability is determined by Klarna based on your account standing, credit history, purchase amount, and region. This option may not appear for all customers or all orders.

Refund & Cancellation Policy: All returns, refunds, or cancellations on orders paid via Klarna are subject to a 10% processing fee.

3.2 Why Does My Payment with Installment Fail?

Installment payment issues may arise due to:

• Failed Credit Check: Your application may be declined due to credit history or insufficient credit score.
• Invalid Payment Method: The linked card or account for automatic debits is expired or has insufficient funds.
• Regional Restrictions: Some installment options may not be available in certain countries or regions.
• Provider Risk Review: Klarna, Afterpay, or PayPal may decline transactions for security or risk-control reasons.
• Missed Payments: Failure to pay installments on time may pause or cancel the plan.
• Technical Issues: Technical issues during the application or payment process.

3.3 Solutions to Installment Payment Failure

To resolve installment payment issues:

• 1. Check Payment Method: Ensure the linked card or account is valid and has sufficient funds for automatic debits.
• 2. Review Credit Status: If declined, check your credit report for inaccuracies and reapply if eligible.
• 3. Contact Payment Provider Support: Visit the PayPal/Afterpay/Klarna website or contact their support for application-specific issues.
• 4. Catch Up on Payments: If behind on installments, make the overdue payment to reactivate the plan.
• 5. Contact Us: Email service@betterlovedoll.com with your order number and error details for assistance.

Note:
1. Always check with your bank or payment provider for details on failed or successful transactions.
2. Klarna, Afterpay, and PayPal are independent third-party payment providers. Approval decisions, installment availability, repayment schedules, and financing terms are determined solely by the payment provider.
3. BetterLoveDoll does not charge additional installment service fees.

100% Privacy Guaranteed

At Betterlovedoll, we respect your privacy and guarantee 100% privacy. We welcome doll buyers from all over the world to purchase their favorite products from our website with complete confidence.

Measures to prevent information leakage:

We have signed confidentiality agreements with all employees, suppliers, and logistics providers. We will not provide any customer information (name, address, email address, contact number, purchase records, etc.) to anyone outside of Betterlovedoll unless explicitly authorized by the customer.

We ensure that your purchases and bills do not mention love dolls.

We guarantee 100% that no product information about love dolls will appear on the love doll box.

Shipping & Delivery Policy

Betterlovedoll provides the most stringent confidential shipping services, ensuring that the outer packaging of the doll contains no information related to the doll and making every effort to ensure that every stage of transportation is discreet and secure. Below is our transportation policy:

I. Delivery Areas

1. Free Shipping Areas

1.1 Free Shipping and Tax-Free Areas

Betterlovedoll offers free shipping and tax-free products to the following countries and regions:

• Americas: United States (mainland), Canada.
• Europe: United Kingdom, Netherlands, Germany, France, Belgium, Luxembourg, Poland, Slovenia, Slovakia, Czech Republic, Croatia, Finland, Sweden, Denmark, Austria, Bulgaria, Estonia, Latvia, Lithuania, Hungary, Greece, Portugal, Italy, Spain.
• Asia: Japan, South Korea, Malaysia, Singapore, Thailand, Indonesia, Philippines, Vietnam, Cambodia.
• Oceania: Australia.

1.2 Free Shipping but Tax-Excluded Areas

Betterlovedoll offers free shipping to the following countries and regions, but buyers are responsible for paying taxes:

• Switzerland, Norway, Israel, New Zealand, Argentina, Chile, South Africa.

Betterlovedoll will provide appropriate guidance on tariff payments.

After-Sales Compensation Policy

When there is an issue with your order, we will do our best to provide after-sales service. Below is our after-sales compensation policy:

1. Delivery-Related Compensation

1.1 Late Delivery Compensation

If the delivery time for your purchased love doll exceeds 60 working days, we will issue a full refund and send you a replacement doll free of charge.

Exceptions to the above time limit include:

• 1.1.1 If the product includes special features such as electric hips, oral functions, or implanted hair, or if there are specific customization requirements that extend production time, the delivery time will be separately agreed upon. If certain features require additional payment or confirmation from the customer before production, the delivery time will be calculated from the date of confirmation.
• 1.1.2 If the product is shipped from China and production time is significantly extended due to special holidays or factory scheduling.
• 1.1.3 If the product is shipped from China and belongs to a brand with a long production time, such as Elsa Babe, Fanreal, etc., it is not subject to this time limit. Please click here to view the production time for each brand.
• 1.1.4 For U.S. warehouses, the maximum delivery time is 10 days, and the compensation claim period is 20 days. For European and Canadian warehouses, the maximum delivery time is 15 days, and the compensation claim period is 30 days. In case of out-of-stock situations at overseas warehouses, we will contact the customer within 2 working days after the order is placed, and the compensation claim period will start from the final order confirmation date.
• 1.1.5 If the delivery personnel repeatedly attempt to contact the recipient, but the recipient fails to clear customs or collect the item, resulting in the item being returned or lost, we will not bear any responsibility.

1.2 Transportation Damage Compensation

We inspect products before shipping and retain confirmation photos. If the product is damaged during transportation, please contact us within 24 hours of receipt with photos or videos, and we will provide compensation based on the extent of the damage. For specific compensation details, please refer to the Product Quality and Defect Compensation section.

1.3 Lost Package Compensation

If the tracking number indicates that your package has been delivered but you have not received the item, please contact UPS/FedEx to file a claim as soon as possible and inform us. We will provide appropriate assistance or compensation based on the specific situation.

2. Product Quality and Defect Compensation

2.1 Minor Damage

If you discover minor damage during unboxing, such as broken eyebrows or nails, makeup smudging, minor skin tears, or protruding fingers, please contact us with photos and videos to apply for compensation. Compensation will range from $10 to $100.

2.2 Major Damage

If the product arrives with significant damage, such as severe skin damage, broken limbs, or other body part fractures, please contact us immediately with photos and videos of the damage. We will provide a full refund or reship the product. Return shipping costs will be borne by us, not you!

If, within 30 days of receiving the product, the doll sustains major damage due to non-human factors, such as fractures in major skeletal components (torso, thighs, etc.) or large-scale skin cracking due to material or quality issues, we will provide partial or full compensation based on the extent of the damage.

Note: Certain special features (e.g., heating, electric hips, electric suction, etc.) are not covered under this policy.

2.3 Product Errors or Omissions

2.3.1 Main Product Errors or Omissions

If the doll you receive is completely different from the factory or website images, please provide photos or videos taken during unboxing (including the entire body, head, shipping label, and outer packaging) within 24 hours of receipt. We will report the issue, verify with the factory and shipping company, and arrange for a replacement. Please keep the doll’s packaging intact, contact us (email: service@betterlovedoll.com) to obtain the return address, and send the doll back to the designated location. We will provide a full refund or cover shipping costs and resend the correct product.

2.3.2 Errors or Omissions in Features or Accessories

If the customization options for the doll you receive are incorrect or missing, we will compensate you with double the value of the erroneous or missing options. If the erroneous or missing options were provided free of charge, we will compensate you with a minimum of $20.

3. Dispute Resolution and Customer Support

If you have any other questions or concerns, please contact us at: service@betterlovedoll.com. David is always your most loyal friend!

Return and Refund Policy

Betterlovedoll is committed to ensuring customer satisfaction with our refund and return policies.Below are the details of our refund process for various situations.

1. Pre-Shipment Refund

Betterlovedoll offers a worry-free refund guarantee for impulsive purchases. You may request a refund at any time before the product is shipped.

Orders paid via PayPal are eligible for a full refund with no additional transaction fees. For orders paid through other payment methods, a 10% transaction processing fee (based on the total payment amount) will be charged by the third-party payment provider during the refund process. This fee is imposed by the payment platform and is not charged by us.

For refunds, please contact service@betterlovedoll.com.

How to confirm if your purchased product has been shipped?

• For products from local warehouses, you must contact us within 12 working hours. After 12 working hours, the product is considered shipped by default.
• For customized products, we will arrange factory production within 1 working day. After production is completed, the product will be shipped within 1 working day. Therefore, the full refund period for customized products is: 1 day + the corresponding factory production time + 1 day. You can click here to check the production times of all partner factories of Betterlovedoll.

2. In-Transit Refund

Even if your order has already been shipped, you may still request a refund. However, you must contact us before the product arrives and follow our instructions to refuse delivery upon receipt. Once the item has been safely returned, we will proceed with the refund.

The refund amount will be calculated after deducting any incurred shipping fees and applicable tariffs (if any).

In addition, please note: Orders paid via PayPal are eligible for a refund with no additional transaction fees. For orders paid through other payment methods, a 10% transaction processing fee (based on the total payment amount) will also be charged by the third-party payment provider during the refund process. This fee is imposed by the payment platform and is not charged by us.

3. Post-Delivery Refund

3.1 Dissatisfaction with the Product

If you are not satisfied with the product after receiving it, you may request a refund in accordance with our return policy.

Orders paid via PayPal are eligible for a refund with no additional transaction fees. For orders paid through other payment methods, a 10% transaction processing fee (based on the total payment amount) will be charged by the third-party payment provider during the refund process. This fee is imposed by the payment platform and is not charged by us.

Please follow these steps:

• Record a detailed video of the product’s complete packaging, labels, and unused condition, and submit it for our review.
• Upon approval, please mail the product to the address we specify (return shipping costs are borne by you).
• Once we receive and verify the product, we will refund the amount after deducting return shipping fees and related tariffs.

3.2 Product Quality Issues

If you discover any defects upon unboxing, please contact us immediately and provide photos and videos of the damage. We will handle it promptly!

3.2.1 Minor Damage

If you find minor damage during unboxing, such as broken eyebrows or nails, makeup wear, minor skin cracks, or protruding fingers, please contact us and provide photos and videos to apply for compensation. Compensation ranges from $10 to $100.

3.2.2 Severe Damage

If the product arrives with severe damage, such as significant skin damage, broken limbs, or other body parts, please contact us immediately and provide photos and videos of the damage. We will offer a full refund or reshipment. Return shipping costs will be borne by us, not you!

If, within 30 days of receiving the product, the doll suffers severe damage due to non-human factors, such as fractures in major skeletal parts (torso, thighs, etc.) or large-scale skin cracking due to material or quality issues, we will provide partial or full compensation based on the extent of the damage.

Note: Certain special functions (e.g., heating, motorized hips, motorized suction, etc.) are not covered under this policy. 

3.2.3 Product Errors or Omissions

3.2.3.1 Main Product Errors or Omissions

If the received doll is completely different from the factory or website images, please provide photos or videos (including the entire body, head, shipping label, and outer packaging) within 24 hours of receiving the product. We will report and verify with the factory and shipping company and arrange a replacement. Please keep the doll’s packaging intact, contact us (email: service@betterlovedoll.com) to obtain the return address, and send the doll back to the specified location. We will provide a full refund or cover shipping costs and resend the correct product.

3.2.3.2 Function or Accessory Errors or Omissions

If the doll’s customized options are incorrect or missing, we will compensate you with double the amount of the erroneous or missing option. If the erroneous or missing option was provided for free, we will compensate at a minimum standard of $20.

4. Delayed Delivery Compensation

If the delivery of your purchased Betterlovedoll exceeds 60 working days, we will provide a full refund and ship the doll to you free of charge.

The following special circumstances are exempt from the above time limits:

• For products with special functions (e.g., motorized hips, oral functions, implanted hair, etc.) or if the customer’s special requirements for doll functions cause extended production time, the shipping time will be separately agreed upon. If certain functions require additional payment or confirmation before production, the compensation period starts from the completion of confirmation.
• If the product is shipped from China and production time is significantly extended due to special holidays or factory scheduling.
• If the product is shipped from China and belongs to a brand with a production time exceeding 20 days, such as Elsa Babe, Fanreal, etc. Please click here to view the production times for each brand.
• For Sex Dolls in U.S. warehouses, the maximum delivery time is 10 days, and the compensation eligibility period is 20 days. For Sex Dolls in European and Canadian warehouses, the maximum delivery time is 15 days, and the compensation eligibility period is 30 days. In case of stock shortages at overseas warehouses, we will contact customers within 2 working days after the order is placed, and the compensation eligibility period starts from the final order confirmation date.
• If the delivery personnel repeatedly contact the recipient, but the recipient fails to clear customs or collect the product, resulting in the product being returned or lost, we will not bear any responsibility.