Thanks for your feedback. We always list a Size Guide on the product page with all measurements, including weight, so customers know what to expect. Installing the doll head is easy — just align it with the neck slot and press.
We agreed to your return request, and just asked for photos of the doll and package so our team can check it’s in good condition. As our return policy states, return shipping costs are the customer’s responsibility, We also informed you about the payment provider’s cancellation fee in advance — nothing was hidden.
We believe this is a fair process, and we’re always transparent about fees and policies.
Best,
David